Refund and Returns Policy

Last Updated: September 20, 2026

Thank you for purchasing from DigiHubStore.

DigiHubStore provides digital products such as eBooks, templates, checklists, business planners, marketing resources, AI prompts, digital guides, spreadsheet templates, design resources, and other downloadable digital products.

Because our products are delivered digitally, all purchases are subject to the following Refund and Returns Policy.

1. Digital Products — No Returns

All products sold on DigiHubStore are digital products.

Once a digital product has been successfully purchased and delivered or made available to the customer, returns are not accepted.

Since digital products cannot be physically returned, we do not accept returns based on:

Change of mind
Change in personal requirements
No longer needing the product
Accidental purchase
Purchasing the wrong product
Not liking the product after purchase
Failure to use the product
Purchasing a product without reviewing its description or details

2. When a Refund May Be Provided

A refund may be considered only in limited circumstances where DigiHubStore is unable to provide the purchased product or resolve a genuine product-related issue.

A refund may be applicable if:

We are unable to deliver the purchased digital product.
The purchased product cannot be provided to the customer due to a technical issue on our side.
A genuine technical problem with the product cannot be resolved or the product cannot be replaced/provided in a working form.

Before issuing a refund for a product-related technical issue, DigiHubStore may first attempt to resolve the issue or provide a working replacement/access to the purchased product.

3. Product Not Working

If you experience a genuine technical issue with a purchased product, please contact us first.

We will attempt to resolve the issue or provide the product again in a working form where possible.

A product not working does not automatically result in a refund. We will first try to provide a solution, replacement, or working version of the product.

If we are unable to provide a working product or otherwise resolve the issue, a refund may be considered.

4. Product Access or Download Issues

If you have successfully completed your purchase but have not received the product, download link, or access to the purchased product, please contact us at:

Email: digihub126@gmail.com

When contacting us, please provide:

Your name
Email address used during purchase
Order or transaction details
Name of the purchased product
A brief description of the issue

We will review the issue and attempt to provide the required product or access.

We aim to resolve genuine delivery or access issues within 3–6 hours after receiving the customer’s request, subject to verification and technical circumstances.

5. Change of Mind

Refunds will not be provided if you simply change your mind after purchasing a digital product.

This includes situations where:

You no longer want the product.
You expected something different despite the product description being available before purchase.
You purchased the product and later decided that you do not need it.
You purchased the product for a purpose different from its intended use.

Please review the product description, features, included content, and other available information before making a purchase.

6. Wrong Product Purchased

If you purchase the wrong product by mistake, we generally do not provide a refund or exchange.

Customers are responsible for reviewing the product information and selecting the correct product before completing the purchase.

7. Duplicate Payments

Duplicate or multiple payments made for the same product are generally not eligible for a refund.

Customers are responsible for reviewing their payment status before making another payment.

If you believe a duplicate transaction occurred due to a technical or payment-processing error, you may contact us with the relevant transaction details for review.

8. Refund Process

If your case qualifies for a refund under this policy, please contact us at:

Email: digihub126@gmail.com

Please include your purchase information and explain the reason for your request.

We will review the request and determine whether it qualifies under this Refund and Returns Policy.

If a refund is approved, it will generally be processed through the applicable payment method or payment provider, subject to their processing timelines and procedures.

9. Refund Requests Based on Product Quality or Expectations

We do not provide refunds simply because a customer does not like the product, finds the product unsuitable for their personal requirements, or had expectations different from the information provided on the product page.

Customers are encouraged to carefully review the product description and available information before purchasing.

10. Policy Abuse

DigiHubStore reserves the right to refuse refund requests that appear fraudulent, abusive, repetitive, or inconsistent with the terms of this policy.

We may request reasonable information or evidence when reviewing a refund or technical support request.

11. Contact Us

For product delivery, access, technical issues, or refund-related questions, please contact us:

Business Name: DigiHubStore

Website: DigiHubStore.com

Email: digihub126@gmail.com

Location: India

By purchasing a digital product from DigiHubStore, you acknowledge that you have read and understood this Refund and Returns Policy and agree to its terms.